Contact Profound Decisions
Email is the best way to contact us. Please pick the single most appropriate contact and send your email to that address only. We try to respond to all emails quickly but please bear in mind that we receive over a hundred emails a day during busy periods.
Before e-mailing, please bear in mind this guidance by Matt which will ensure your e-mail is processed in the most efficient manner.
Accessibility
- accessibility@profounddecisions.co.uk - To get help or information with any issues relating to Accessibility at events.
Feedback
- feedback@profounddecisions.co.uk - Feedback is vital in helping us to improve our events, please email the Empire address directly with any feedback you have from an event.
Online Moderation
- mods@profounddecisions.co.uk - If you have a problem with the online behaviour of another Empire participant then please report that directly to our moderation team.
Conduct
- conduct@profounddecisions.co.uk - Any issues to do with the conduct of other participants are best sent direct to the conduct team for the fastest possible response - but you can contact individual members of the team directly if you prefer.
Crewing
- crew@profounddecisions.co.uk - Email the crew team if you are interested in helping out with events.
Questions about Empire
- rules@profounddecisions.co.uk - This is the email to use for any queries about the rules for Empire.
- plot@profounddecisions.co.uk - This is the email to use for any queries about the Empire setting or plot - as well as for information submitted for player events.
- backgrounds@profounddecisions.co.uk - This is the email for all queries about character and group backgrounds for Empire.
- new.player@profounddecisions.co.uk - This is the email for all queries about how to start and play Empire. Queries about current and future characters are also welcome.
- wiki@profounddecisions.co.uk - This is the email to use to report what you think is a mistake on the wiki.
- civil.service@profounddecisions.co.uk - This is the email for booking requests for spaces run by the Civil Service, and for submitting alternative mandates.
Questions about your account
- admin@profounddecisions.co.uk - for all queries about your account, booking for events, payments and refunds.
Phone
You are welcome to phone the office on 0845 0944 798 and we’ll take your call during normal working hours. We’re often working late in the office, so you are welcome to try your luck calling during out of office hours, but we can’t guarantee a response.
Address
Please address all correspondence to our PO Box - Profound Decisions, PO Box 666, Preston, PR2 1ZW.
Mobile
We usually head for site around four days before each event begins. You can use our mobile number, 07833 089512, if you need to contact us on site for any purpose.