Open tickets - Revision history

Matt: /* Transferring a Ticket */

2026-01-02T18:36:33Z

Transferring a Ticket

← Older revision		Revision as of 18:36, 2 January 2026
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	To transfer a ticket, just select "Transfer to another participant" from the drop down option. A box will appear to let you type in the PID of whoever you want to give the ticket to. Enter your friend's PID and their name will appear to confirm you've got the right details. If you have more than one open ticket then you can save the others for later, or transfer them all now if you prefer.		To transfer a ticket, just select "Transfer to another participant" from the drop down option. A box will appear to let you type in the PID of whoever you want to give the ticket to. Enter your friend's PID and their name will appear to confirm you've got the right details. If you have more than one open ticket then you can save the others for later, or transfer them all now if you prefer.

	~~One~~ you hit save any tickets you have indicated will be transferred. They will be gone from your account and will appear in the account of the person you have donated them to. They can then use them to book an event or even transfer them to another player if they wish. You won't be able to automatically get them back, so please make sure you have the details right before you hit save, otherwise you'll need to [mailto:admin@profounddecisions.co.uk email us] to sort it for you.		Once you hit save any tickets you have indicated will be transferred. They will be gone from your account and will appear in the account of the person you have donated them to. They can then use them to book an event or even transfer them to another player if they wish. You won't be able to automatically get them back, so please make sure you have the details right before you hit save, otherwise you'll need to [mailto:admin@profounddecisions.co.uk email us] to sort it for you.

	==Concessions==		==Concessions==

Hailmur at 13:21, 19 February 2024

2024-02-19T13:21:45Z

← Older revision		Revision as of 13:21, 19 February 2024
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	Open tickets were originally introduced to allow players to support Profound Decisions during the pandemic, but they proved very popular. As a result we're experimenting with keeping them available over this winter. If that proves popular, we are likely to make them available every winter.		Open tickets were originally introduced to allow players to support Profound Decisions during the pandemic, but they proved very popular. As a result we're experimenting with keeping them available over this winter. If that proves popular, we are likely to make them available every winter.

	Any open tickets that you purchase are valid indefinitely until you use them. The option to buy open tickets will be available until the 12<sup>th</sup> February 2023, but open tickets you buy or receive can be used at any time before or after that date.		Open tickets are available to purchase in the period between the last event of the year and the end of the early booking deadline for the first event of the following year.
			<!--Any open tickets that you purchase are valid indefinitely until you use them. The option to buy open tickets will be available until the 12<sup>th</sup> February 2023, but open tickets you buy or receive can be used at any time before or after that date.-->
	==Purchase==		<!--==Purchase==
	{{CaptionedImage\|file=Opentickets1.png\|align=right\|width=600}}		{{CaptionedImage\|file=Opentickets1.png\|align=right\|width=600}}
	* '''Open tickets are ~~now~~ available from the website'''		* '''Open tickets are not currently available from the website'''
	* '''Normal discounts for multibooking apply'''		* '''Normal discounts for multibooking apply'''
	You can buy an open ticket by [https://www.profounddecisions.co.uk/event/tickets selecting tickets] from the booking menu of the website. The new option is at the top of the list, highlighted in purple. Just select how many tickets you want to buy and click "add" to add them to your basket.		You can buy an open ticket by [https://www.profounddecisions.co.uk/event/tickets selecting tickets] from the booking menu of the website. The new option is at the top of the list, highlighted in purple. Just select how many tickets you want to buy and click "add" to add them to your basket.
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	You can purchase open tickets alongside ordinary tickets if you wish. All the normal discounts for buying multiple tickets together apply, so you'll receive £5 off the listed price for each ticket after the first that you purchase together.		You can purchase open tickets alongside ordinary tickets if you wish. All the normal discounts for buying multiple tickets together apply, so you'll receive £5 off the listed price for each ticket after the first that you purchase together.

	If you haven't been to an Empire event yet, but you have a discount code for a new player, you can't use that to reduce the price of an open ticket. You can only use the code if your order includes a regular event ticket.		If you haven't been to an Empire event yet, but you have a discount code for a new player, you can't use that to reduce the price of an open ticket. You can only use the code if your order includes a regular event ticket.-->

	==Using an Open Ticket==		==Using an Open Ticket==

Matt at 17:08, 6 November 2022

2022-11-06T17:08:21Z

← Older revision		Revision as of 17:08, 6 November 2022
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	==Overview==		==Overview==
	An open ticket is a ticket that can be used to book for any Profound Decisions event. We've updated the [https://www.profounddecisions.co.uk/ website] so that anyone can buy as many open tickets as they wish. This allows you to buy tickets for future events at ~~the 2020~~ prices. Open tickets can also be transferred to other participants, so you can also use them to ~~help~~ your friends ~~benefit from cheaper prices~~.		An open ticket is a ticket that can be used to book for any Profound Decisions event. We've updated the [https://www.profounddecisions.co.uk/ website] so that anyone can buy as many open tickets as they wish. This allows you to buy tickets for future events at current prices. Open tickets can also be transferred to other participants, so you can also use them to buy a ticket for your friends.

	~~We've~~ introduced ~~open tickets so that~~ players ~~who are in a position~~ to support ~~us through~~ this ~~difficult time have an opportunity to do so~~. ~~They~~ are ~~designed~~ to ~~take advantage of the government reductions in VAT in a way that benefits Profound Decisions and our players~~.		Open tickets were originally introduced to allow players to support Profound Decisions during the pandemic, but they proved very popular. As a result we're experimenting with keeping them available over this winter. If that proves popular, we are likely to make them available every winter.

	Any open tickets that you purchase are valid indefinitely until you use them. The option to buy open tickets will be available until the 15<sup>th</sup> ~~March~~, but open tickets you buy or receive can be used at any time before or after that date.		Any open tickets that you purchase are valid indefinitely until you use them. The option to buy open tickets will be available until the 12<sup>th</sup> February 2023, but open tickets you buy or receive can be used at any time before or after that date.

	==Purchase==		==Purchase==
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	If you haven't been to an Empire event yet, but you have a discount code for a new player, you can't use that to reduce the price of an open ticket. You can only use the code if your order includes a regular event ticket.		If you haven't been to an Empire event yet, but you have a discount code for a new player, you can't use that to reduce the price of an open ticket. You can only use the code if your order includes a regular event ticket.

	~~==Paying for Open Tickets==~~
	* '''You can pay by card, bank transfer or standing order'''
	* '''The deadline for payment for open tickets is the 14<sup>th</sup> May 2021'''
	~~You can pay by card immediately or set up a bank transfer or standing order as normal when paying for open tickets.~~

	We must receive payment for any open tickets before the 14<sup>th</sup> May to ensure that we don't lose out on the government support for these schemes. Any bank transfer or card payment must be sent by that date and any set of standing order payments will need to complete by that date. If you opt to pay by standing order, then the system will calculate that for you, by dividing your current balance into a number of monthly payments until the deadline.

	==Using an Open Ticket==		==Using an Open Ticket==

Matt: /* Using Open Tickets on the Gate */

2022-01-29T10:43:21Z

Using Open Tickets on the Gate

← Older revision		Revision as of 10:43, 29 January 2022
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	==Using Open Tickets on the Gate==		==Using Open Tickets on the Gate==
			* '''You can book online up to one week before the event begins'''
	* '''There is a £10 charge to use an open ticket on the gate'''		* '''There is a £10 charge to use an open ticket on the gate'''
	Gate tickets are more expensive than normal tickets to encourage participants to book early because it is vastly easier for us to process two thousand bookings in one go, than to process them individually. Open tickets are meant to be used online - to book an event or to transfer them to another player. There is no charge to use a ticket to book an event online, ~~regardless of when you do it~~. Open tickets aren't designed to be used on the gate on the day of the event - they can be still be used on the gate but there is a £10 charge to do so.		Gate tickets are more expensive than normal tickets to encourage participants to book early because it is vastly easier for us to process two thousand bookings in one go, than to process them individually. Open tickets are meant to be used online - to book an event or to transfer them to another player. There is no charge to use a ticket to book an event online, up to one week before the event begins.

			Open tickets aren't designed to be used on the gate on the day of the event - they can be still be used on the gate but there is a £10 charge to do so.

	==Refunds==		==Refunds==

Matt: /* Using an Open Ticket */

2022-01-29T10:42:36Z

Using an Open Ticket

← Older revision		Revision as of 10:42, 29 January 2022
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	Each ticket is set to "leave as open ticket" by default - nothing will happen to these tickets until you select a new option. To use an open ticket just select "Convert to Event Booking". A drop down menu will appear which lists every available Profound Decisions event for which you're not currently booked. Select the event you want for each ticket you are using and then hit save. Your open ticket will be converted to an event booking. Your account summary will now show that you're booked for the chosen event and have one less open ticket than you had currently.		Each ticket is set to "leave as open ticket" by default - nothing will happen to these tickets until you select a new option. To use an open ticket just select "Convert to Event Booking". A drop down menu will appear which lists every available Profound Decisions event for which you're not currently booked. Select the event you want for each ticket you are using and then hit save. Your open ticket will be converted to an event booking. Your account summary will now show that you're booked for the chosen event and have one less open ticket than you had currently.

	You can use your open ticket to book an event without charge up to one week before the event begins. After that date you will have to pay a surcharge to use the ticket on the gate if you want to attend the event.		You can use your open ticket to book an event without charge up to one week before the event begins. After that date you will have to pay a surcharge to [[#Using_Open_Tickets_on_the_Gate\|use the ticket on the gate]] if you want to attend the event.

	==Transferring a Ticket==		==Transferring a Ticket==

Matt: /* Using an Open Ticket */

2022-01-29T10:42:07Z

Using an Open Ticket

← Older revision		Revision as of 10:42, 29 January 2022
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	==Using an Open Ticket==		==Using an Open Ticket==
	* '''You can use an open ticket to book for any event'''		* '''You can use an open ticket to book for any event'''
			* '''You can book online up to one week before the event starts'''
	Using an open ticket is straightforward. Any open tickets you have purchased will appear in your [https://www.profounddecisions.co.uk/account/summary account summary], alongside a red action button labelled "Use Open Tickets". This button will open a screen listing all the open tickets you currently have in your inventory.		Using an open ticket is straightforward. Any open tickets you have purchased will appear in your [https://www.profounddecisions.co.uk/account/summary account summary], alongside a red action button labelled "Use Open Tickets". This button will open a screen listing all the open tickets you currently have in your inventory.
	{{CaptionedImage\|file=opentickets2.png\|width=100%}}		{{CaptionedImage\|file=opentickets2.png\|width=100%}}
	Each ticket is set to "leave as open ticket" by default - nothing will happen to these tickets until you select a new option. To use an open ticket just select "Convert to Event Booking". A drop down menu will appear which lists every available Profound Decisions event for which you're not currently booked. Select the event you want for each ticket you are using and then hit save. Your open ticket will be converted to an event booking. Your account summary will now show that you're booked for the chosen event and have one less open ticket than you had currently.		Each ticket is set to "leave as open ticket" by default - nothing will happen to these tickets until you select a new option. To use an open ticket just select "Convert to Event Booking". A drop down menu will appear which lists every available Profound Decisions event for which you're not currently booked. Select the event you want for each ticket you are using and then hit save. Your open ticket will be converted to an event booking. Your account summary will now show that you're booked for the chosen event and have one less open ticket than you had currently.

			You can use your open ticket to book an event without charge up to one week before the event begins. After that date you will have to pay a surcharge to use the ticket on the gate if you want to attend the event.

	==Transferring a Ticket==		==Transferring a Ticket==

Matt at 13:53, 16 March 2021

2021-03-16T13:53:42Z

← Older revision		Revision as of 13:53, 16 March 2021
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	==Paying for Open Tickets==		==Paying for Open Tickets==
	* '''You can pay by card, bank transfer or standing order'''		* '''You can pay by card, bank transfer or standing order'''
	* '''The deadline for payment for open tickets is the 15<sup>th</sup> ~~March~~ 2021'''		* '''The deadline for payment for open tickets is the 14<sup>th</sup> May 2021'''
	You can pay by card immediately or set up a bank transfer or standing order as normal when paying for open tickets.		You can pay by card immediately or set up a bank transfer or standing order as normal when paying for open tickets.

	We must receive payment for any open tickets before the 15<sup>th</sup> ~~March~~ to ensure that we don't lose out on the government support for these schemes. Any bank transfer or card payment must be sent by that date and any set of standing order payments will need to complete by that date. If you opt to pay by standing order, then the system will calculate that for you, by dividing your current balance into a number of monthly payments until the deadline.		We must receive payment for any open tickets before the 14<sup>th</sup> May to ensure that we don't lose out on the government support for these schemes. Any bank transfer or card payment must be sent by that date and any set of standing order payments will need to complete by that date. If you opt to pay by standing order, then the system will calculate that for you, by dividing your current balance into a number of monthly payments until the deadline.

	==Using an Open Ticket==		==Using an Open Ticket==

Matt: /* Concessions */

2020-10-15T16:37:14Z

Concessions

← Older revision		Revision as of 16:37, 15 October 2020
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	==Concessions==		==Concessions==
	* '''An open ticket bought with concession can be used by anyone who is eligible for concessions'''		* '''An open ticket bought with concession can be used by anyone who is eligible for concessions'''
	If you are eligible for concessions and are planning to use the open tickets yourself, then you should click the "concessions" checkbox to claim the standard discount on the ticket price as normal. You will need to provide proof of your eligibility as normal before you play the event.		If you are eligible for [[Events#Concessions\|concessions]] and are planning to use the open tickets yourself, then you should click the "concessions" checkbox to claim the standard discount on the ticket price as normal. You will need to provide proof of your eligibility as normal before you play the event.

	If you are planning to transfer a ticket to another participant then you should only select the concession option if the recipient is eligible for concessions. An open ticket that is bought at the concession price can only be used by a player who is eligible for concessions - otherwise they will need to pay the difference at the point where they use the ticket.		If you are planning to transfer a ticket to another participant then you should only select the concession option if the recipient is eligible for concessions. An open ticket that is bought at the concession price can only be used by a player who is eligible for concessions - otherwise they will need to pay the difference at the point where they use the ticket.

Dre at 10:07, 11 October 2020

2020-10-11T10:07:48Z

← Older revision		Revision as of 10:07, 11 October 2020
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	If you are planning to transfer a ticket to another participant then you should only select the concession option if the recipient is eligible for concessions. An open ticket that is bought at the concession price can only be used by a player who is eligible for concessions - otherwise they will need to pay the difference at the point where they use the ticket.		If you are planning to transfer a ticket to another participant then you should only select the concession option if the recipient is eligible for concessions. An open ticket that is bought at the concession price can only be used by a player who is eligible for concessions - otherwise they will need to pay the difference at the point where they use the ticket.

	If you want to buy some open tickets with concessions and some without, you can do that, but you will need to buy them in two ~~seperate~~ lots. If you select the concession option, then it applies to all the tickets in your basket.		If you want to buy some open tickets with concessions and some without, you can do that, but you will need to buy them in two separate lots. If you select the concession option, then it applies to all the tickets in your basket.

	==Using Open Tickets on the Gate==		==Using Open Tickets on the Gate==
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	==Refunds==		==Refunds==
	* '''The normal Profound ~~Decisons~~ refund policy applies'''		* '''The normal Profound Decisions refund policy applies'''
	Our [https://www.profounddecisions.co.uk/termsandconditions "gold-plated" refund policy] applies to all open tickets as well. If you need a refund for an open ticket then you can have the full ticket price refunded back to you at any point, no questions asked, provided you have not already transferred it to someone else. If you convert an open ticket to an event booking, whether you bought it yourself or someone transferred it to you, then it will be treated as a normal booking for all refund purposes.		Our [https://www.profounddecisions.co.uk/termsandconditions "gold-plated" refund policy] applies to all open tickets as well. If you need a refund for an open ticket then you can have the full ticket price refunded back to you at any point, no questions asked, provided you have not already transferred it to someone else. If you convert an open ticket to an event booking, whether you bought it yourself or someone transferred it to you, then it will be treated as a normal booking for all refund purposes.
	[[Category:Events]]		[[Category:Events]]

Matt at 09:12, 11 October 2020

2020-10-11T09:12:21Z

← Older revision		Revision as of 09:12, 11 October 2020
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	* '''The normal Profound Decisons refund policy applies'''		* '''The normal Profound Decisons refund policy applies'''
	Our [https://www.profounddecisions.co.uk/termsandconditions "gold-plated" refund policy] applies to all open tickets as well. If you need a refund for an open ticket then you can have the full ticket price refunded back to you at any point, no questions asked, provided you have not already transferred it to someone else. If you convert an open ticket to an event booking, whether you bought it yourself or someone transferred it to you, then it will be treated as a normal booking for all refund purposes.		Our [https://www.profounddecisions.co.uk/termsandconditions "gold-plated" refund policy] applies to all open tickets as well. If you need a refund for an open ticket then you can have the full ticket price refunded back to you at any point, no questions asked, provided you have not already transferred it to someone else. If you convert an open ticket to an event booking, whether you bought it yourself or someone transferred it to you, then it will be treated as a normal booking for all refund purposes.
			[[Category:Events]]