Open tickets

Overview

An open ticket is a ticket that can be used to book for any Profound Decisions event. We've updated the website so that anyone can buy as many open tickets as they wish. This allows you to buy tickets for future events at current prices. Open tickets can also be transferred to other participants, so you can also use them to buy a ticket for your friends.

Open tickets were originally introduced to allow players to support Profound Decisions during the pandemic, but they proved very popular. As a result we're experimenting with keeping them available over this winter. If that proves popular, we are likely to make them available every winter.

Open tickets are available to purchase in the period between the last event of the year and the end of the early booking deadline for the first event of the following year.

Using an Open Ticket

• You can use an open ticket to book for any event
• You can book online up to one week before the event starts

Using an open ticket is straightforward. Any open tickets you have purchased will appear in your account summary, alongside a red action button labelled "Use Open Tickets". This button will open a screen listing all the open tickets you currently have in your inventory.

Each ticket is set to "leave as open ticket" by default - nothing will happen to these tickets until you select a new option. To use an open ticket just select "Convert to Event Booking". A drop down menu will appear which lists every available Profound Decisions event for which you're not currently booked. Select the event you want for each ticket you are using and then hit save. Your open ticket will be converted to an event booking. Your account summary will now show that you're booked for the chosen event and have one less open ticket than you had currently.

You can use your open ticket to book an event without charge up to one week before the event begins. After that date you will have to pay a surcharge to use the ticket on the gate if you want to attend the event.

Transferring a Ticket

• You can transfer open tickets to other players

You can also transfer an open ticket to any other participant who has already attended any Profound Decisions event. To do that you'll need to know their player id number (PID). You can find your own PID by looking at your account summary after you login to the website.

To transfer a ticket, just select "Transfer to another participant" from the drop down option. A box will appear to let you type in the PID of whoever you want to give the ticket to. Enter your friend's PID and their name will appear to confirm you've got the right details. If you have more than one open ticket then you can save the others for later, or transfer them all now if you prefer.

One you hit save any tickets you have indicated will be transferred. They will be gone from your account and will appear in the account of the person you have donated them to. They can then use them to book an event or even transfer them to another player if they wish. You won't be able to automatically get them back, so please make sure you have the details right before you hit save, otherwise you'll need to email us to sort it for you.

Concessions

• An open ticket bought with concession can be used by anyone who is eligible for concessions

If you are eligible for concessions and are planning to use the open tickets yourself, then you should click the "concessions" checkbox to claim the standard discount on the ticket price as normal. You will need to provide proof of your eligibility as normal before you play the event.

If you are planning to transfer a ticket to another participant then you should only select the concession option if the recipient is eligible for concessions. An open ticket that is bought at the concession price can only be used by a player who is eligible for concessions - otherwise they will need to pay the difference at the point where they use the ticket.

If you want to buy some open tickets with concessions and some without, you can do that, but you will need to buy them in two separate lots. If you select the concession option, then it applies to all the tickets in your basket.

Using Open Tickets on the Gate

• You can book online up to one week before the event begins
• There is a £10 charge to use an open ticket on the gate

Gate tickets are more expensive than normal tickets to encourage participants to book early because it is vastly easier for us to process two thousand bookings in one go, than to process them individually. Open tickets are meant to be used online - to book an event or to transfer them to another player. There is no charge to use a ticket to book an event online, up to one week before the event begins.

Open tickets aren't designed to be used on the gate on the day of the event - they can be still be used on the gate but there is a £10 charge to do so.

Refunds

• The normal Profound Decisions refund policy applies

Our "gold-plated" refund policy applies to all open tickets as well. If you need a refund for an open ticket then you can have the full ticket price refunded back to you at any point, no questions asked, provided you have not already transferred it to someone else. If you convert an open ticket to an event booking, whether you bought it yourself or someone transferred it to you, then it will be treated as a normal booking for all refund purposes.